Don’t fret, you’re not the only one whose Snapchat isn’t working. The mobile application’s support team tweeted at 3:42 p.m. Eastern on Monday that “some Snapchatters” were having trouble loading the app and vowed to get to the bottom of it.
Some Snapchatters are having trouble with the app 😓 We're looking into it!
— Snapchat Support (@snapchatsupport) November 6, 2017
Many users reported issues with the app, saying that it tries to refresh and ultimately ends with an error message saying “cannot refresh.” Others complained that once they log out, they’re unable to log back in.
With any outage, social media erupted with complaints. Some people were worried they would lose their “Snapstreaks” while others were wondering how they were going to get by without using the app.
Yeah. Can't send messages. Can't log in after logging out
— GINGER HOLMES (@gingerh12) November 6, 2017
If you’re one of those in danger of losing your “Snapstreaks,” though, there appears to be a solution. According to a Twitter user, those in danger of losing their streaks should go to Snapchat’s website and file a claim that says “connectivity issues.” The user said the streak will then return. Click here to go to Snapchat’s website and learn how to file a claim.
Gotchu fam pic.twitter.com/QqdqiYmhMM
— St0Rm__ (@omi090) November 6, 2017
Snapchat is the No. 4 most-downloaded application on the iTunes App Store behind Instagram, YouTube and tbh.
The application was released in September 2011 after it was created by several students at Stanford University. The uniqueness of the application is that the photos and messages are only available for a select amount of time before they’re inaccessible. Over the years, the company has rolled out numerous features such as chatting with text messages and the “Snap Map.” The “Snap Map” feature was released in June 2017 and allowed users to see the location of friends on a map. Understandably so, the release of the feature received criticism over its privacy and safety.
A Snapchat spokesperson addressed the controversy, saying: “The safety of our community is very important to us and we want to make sure that all Snapchatters, parents, and educators have accurate information about how the Snap Map works.”
The application was the subject of a hack by an anonymous group on December 31, 2013. The hackers exposed about 4.6 million Snapchat usernames and phone numbers, publishing the information on a website.
After the hack, the group released a statement saying its objective was to “raise public awareness” and put pressure onto the company to fix a security vulnerability.
Earlier this year, Snap, Inc., Snapchat’s parent company, made its debut as a publicly-traded company and raised more than $3.4 billion in its initial public offering. During its first day on the stock market, the stock closed at $24.48, up 44 percent from where it started the day.
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